Refund policy

Return & Refund Policy

Last Updated: [September 6, 2026]

At Binabazar, your satisfaction matters to us. We want you to feel confident when shopping with us. If you receive a product that isn't right for you, we're here to help with eligible returns, replacements, exchanges, and refunds.

Please read the policy below to understand how returns and refunds work.

1. Return Eligibility

To be eligible for a return, your order generally must meet the following conditions:

  • The return request is submitted within 3-4 days of delivery.

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, accessories, tags, and other included items, where applicable.

  • You provide valid proof of purchase or your order number.

  • The product is not listed as a non-returnable item under this policy.

For hygiene, safety, or product-specific reasons, certain items may have additional return conditions.

We reserve the right to inspect returned products before approving a return, replacement, exchange, or refund.

2. Return Timeframe

You must contact us within 3-4 days of receiving your order if you wish to request a return.

To start a return, email us at:

aditya60815@gmail.com

Please include:

  • Your order number

  • Name used for the order

  • Reason for the return

  • Photos or videos of the product, where applicable

Once we receive your request, we'll review it and provide instructions for the next steps.

Please do not send products back without contacting us first, as unauthorised returns may not be accepted.

3. Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be initiated through the original payment method where possible.

Refund processing generally takes 2-3 days after the return has been approved. Depending on your bank, card issuer, payment provider, or other financial institution, it may take additional time for the refunded amount to appear in your account.

For Cash on Delivery orders, refunds may be processed through an appropriate electronic payment method. We may request the information necessary to process the refund securely.

4. Exchanges

If you receive a defective, damaged, incorrect, or otherwise eligible product, you may be offered an exchange or replacement, subject to product availability.

If the exact product is unavailable, we may offer:

  • A replacement with an equivalent product, where appropriate

  • A refund

  • Another suitable resolution agreed with you

To request an exchange, contact aditya60815@gmail.com within 3-4 days of delivery.

5. Damaged, Defective, or Incorrect Products

We want every order to arrive in good condition.

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts or accessories

  • Significantly different from what you ordered

Please contact us at aditya60815@gmail.com within 3-4 days of delivery.

Please provide your order number and clear photographs or videos showing the product and, where possible, its packaging.

We may use this information to verify the issue and coordinate with our fulfilment or delivery partners.

If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.

6. Non-Returnable Items

Certain products may not be eligible for return or exchange where permitted by applicable law, including:

  • Products that have been used, damaged, or altered after delivery

  • Personalised or customised products

  • Perishable products

  • Products that cannot reasonably be returned for hygiene or safety reasons

  • Products specifically identified as non-returnable on their product page

  • Gift cards or digital products, where applicable

  • Products returned after the applicable return period

This list may vary depending on the product. If you're unsure whether your item qualifies, contact us before sending it back.

Nothing in this policy is intended to restrict any consumer rights or remedies available to you under applicable Indian law.

7. Return Shipping Costs

For Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product and the issue is confirmed, Binabazar will generally cover the applicable return shipping cost or provide an appropriate return arrangement.

For Change of Mind or Other Customer-Initiated Returns

For eligible returns requested because you changed your mind or no longer want the product, [CUSTOMER PAYS RETURN SHIPPING / BINABAZAR PROVIDES FREE RETURN SHIPPING].

Any applicable shipping deductions will be communicated to you before the refund is processed.

Original shipping charges are [REFUNDABLE / NON-REFUNDABLE], except where required by applicable law or where the return is due to an error, defect, damage, or incorrect product supplied by us.

8. Return Inspection

After receiving a returned product, we may inspect it to confirm that it meets the return conditions.

A return may be rejected if the product has been:

  • Used beyond what is reasonably necessary to inspect it

  • Damaged after delivery

  • Modified or altered

  • Returned without required components

  • Returned outside the applicable return period

If a return is rejected, we will contact you and explain the reason.

9. Refund Delays

If your refund has been approved but you have not received it after [3-4 business days], please first check with your bank or payment provider.

If you still cannot locate the refund, contact us at:

aditya60815@gmail.com

We'll be happy to help investigate the status of your refund.

10. Order Cancellation

If you want to cancel an order, please contact us as soon as possible at aditya60815@gmail.com.

Cancellation requests may only be possible before an order has been processed or dispatched.

Once an order has been dispatched, you may need to follow the return process described in this policy.

11. How to Start a Return

Starting a return is simple:

Step 1: Email aditya60815@gmail.com with your order number.

Step 2: Tell us why you would like to return the product.

Step 3: Provide photos or videos if requested.

Step 4: Wait for our return instructions and approval.

Step 5: Send the product back according to the instructions provided.

Step 6: Once received and inspected, we'll process your approved replacement, exchange, or refund.

12. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Store: binabazar
Email: aditya60815@gmail.com
Phone: 8595336921
Business Address: Sector 16, Rohini, Delhi, India

We're committed to handling every eligible return fairly and helping resolve problems as quickly as reasonably possible.

Thank you for shopping with Binabazar. Your trust means a lot to us.